There are several reasons why Choice Privileges® points earned could be missing from your Choice Privileges Eat & Earn account. The most common are:
- Points can take up to five days to appear in your Choice Privileges Eat & Earn account and one to two weeks to appear in your Choice Privileges account.
- You did not use a credit or debit card linked to your Choice Privileges Eat & Earn account when you completed your transaction.
- If you used your debit card, you didn’t use it like a credit card to earn points. If you used your PIN, the transaction goes directly to your bank and not the credit card companies associated with the program (Visa®, Mastercard®, Discover® and American Express®). We can only identify your qualified restaurant visits through credit card transactions, not bank transactions.
- You linked your credit or debit card and immediately tried to use it for Choice Privileges Eat & Earn. Once you link your card, it usually takes about 24 hours to register in our system.
- You dined on a day when the restaurant is not offering rewards. (Consult the restaurant’s details page for more information.)
- You dined at a restaurant that left the Choice Privileges Eat & Earn program prior to the date you visited.
- The restaurant you visited changed their credit card process, and we were not able to connect your visit to the reward. Once we’re aware of this issue, we can correct the problem.
- If the restaurant visited is one of our national brands or franchises, the business may not have added that specific location to Choice Privileges Eat & Earn.
Are you missing points? Fill out a missing reward form.