If your account is locked, it is most likely because you tried to sign in with the incorrect password too many times.
- Click “Sign In” at the top right of any page. You will be taken to the member sign-in page.
- Click on the “Forgot Login ID/Password?” link. Follow the directions to reset your password.
- Tap the navigation symbol (three horizontal lines) at the top corner of any page. A navigation panel will slide open.
- Locate and tap “Sign In.”
- Scroll down past the “Sign In” button and tap the “Forgot Login ID/Password?” link. Follow the directions to reset your password.